Our sales, delivery and return policies
Conditions of sale
Prices are in Canadian dollars.
The sugar bush delivers its products to most countries.
Payments are made on the secure platform of Shop Pay and PayPal.
Unless you specified at the time of purchase that you want express shipping, delivery is usually within 3 to 10 working days. Note that PO boxes are not accepted for delivery.
We are not responsible for the loss of packages once delivered by the sender.
Make sure you get your package within the time required by the shipping company. If this company must return the goods not claimed by you, the costs incurred (shipping, return, purchase costs) will be charged to you.
Return and Refund Policy
· Customers who want a refund must contact us by phone for approval. Goods must be returned together with a copy of the invoice and authorization number. A product returned without an authorization number will result in its rejection and will be returned to you at your expense.
· The customer must bear the delivery costs in the event of a return.
· All merchandise must be in its original packaging and be resalable to be refunded.
· You have a period of 14 days following receipt of the goods to request a refund.
If you have any questions or comments regarding our products or your orders, please do not hesitate to contact us:
e-mail : firstname.lastname@example.org